Liacom Systems specializes in the design, analysis, integration and construction of contact/call centers. Our approach combines different technological areas with an overall view of business requirements.
Liacom Systems’ concept of CRM and call centers involves integration of phones, fax, Internet, e-mail and customer specific applications, in addition to IVR, CTI, ACD, recording systems, IP based call centers and more.
We take into account the client’s business objectives combined with our broad understanding of telephone and data technologies in order to provide contact centers/CRM with competitive advantages and operational efficiency.
- Improve internal services (Help Desk)
- CustomercCare systems especially for Telecom, ISPs, ASPs and E-commerce
- Marketing centers and telemarketing